Location: San Diego, CA

Responsible to
Practice Manager

Job Overview
With a customer service orientation—register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling. May work in other clinical areas as needed such as rooming patients, triage, testing, or administering allergy injections after appropriate training.

Educational Requirements
• High school degree required
• CMA/RMA from accredited program or ABR-OE required.

Responsibilities
• Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and make appointments as necessary.
• Screens visitors and responds to routine requests for information from patients and vendors.
• Maintains office equipment and office supplies in the front office areas.

• Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately.
• Opens, date stamps, and delivers mail daily as assigned.
• Assembles files and maintains integrity of patient charts. Runs reports and prepares patient encounters for the next day. Responds to medical records requests as appropriate.
• Keeps the patient reception area neat and clean at all times throughout the day.
• Schedules patient appointments: explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patient’s estimated financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepares and send out all appropriate information to patients.
• Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date.
• Verifies demographic and insurance information for new and established patients, according to protocol; indexes insurance and identification documentation into the practice management system as appropriate.
• Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy.
• Ensures proper posting of charges into the practice management system daily as assigned.
• Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers “daily close” packet to the Manager or central Administration as appropriate.
• “Closes” the office each day, according to protocol.
• Determines uncollectible balances and refers such accounts to the Practice Manager.
• Assists in other front office duties at the request of the Practice Manager.

Other

• Facilitates any physician requests throughout the day.
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners.
• Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions.
• Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow.
• Attends all regular staff meetings.
• Performs all other tasks and projects assigned by the Practice Manager.

Clinical
• Greets patient and escorts them from the waiting room to exam rooms; prepares patients for exam or treatment; takes vital signs.
• Provides assistance to physician when requested.
• Performs allergy prick testing and/or intradermal testing as ordered by physician.
• Performs Spirometry and other breathing tests as ordered.
• Prepares and maintains supplies and equipment for testing and treatment.
• Performs patient education when appropriate.
• Administers biologic injections as ordered by physician.
• Administers allergy injections to shot patients as set forth on physician approved schedule.
• Monitors patient’s medical status for possible adverse reaction following receipt of allergy injection.
• Maintains emergency equipment, including oxygen, crash cart, etc.
• Answers patient-related telephone calls and respond according to clinical protocol.
• Scribe for providers as requested/required by role within the practice.
• Follows standardized protocols and workflows.
• Follows up to obtain referrals and insurance authorization as requested and needed.
• Schedules radiology/lab tests for patients per physician/provider direction.
• Makes referrals to other specialist physicians per physician/provider direction.
• Maintains clinical supply stock and medication samples.
• Completes appropriate documentation in patient’s electronic medical record.
• Collaborates with patients, colleagues and interdisciplinary team members to achieve desired outcomes.

Qualifications
• Minimum of one year of experience in a medical practice is preferred. Completion of formal education will be taken into consideration
• Understanding of OSHA guidelines for ambulatory practices.
• Comfortable using email and interacting with Internet applications.
• Knowledge of electronic medical records, practice management and word processing software.
• Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations.
• Ability to perform multiple and diverse tasks simultaneously – with accuracy and efficiency
• Good communication skills and interaction with physicians and patients.
• Neat, professional appearance.

Other
Supervisory Responsibilities
This job has no supervisory responsibilities.

Typical Physical Demands
Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required.
Employee will work under stressful conditions, and be exposed to bodily fluids on a regular basis.

Typical Working Condition
Work is performed in a reception area, and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people.

More Info
Office Hours: Monday – Friday 7:30 – 4:30

Contact name
Rhonda Robles

Email to apply: rkrobles@allergypartners.com

Contact Details

Contact : Rhonda Robles

Email : rkrobles@allergypartners.com

State : California

City : San Diego

Job ID : 3904