Location:  Rockville, MD

POSITION: Patient Services Representative

RESPONSIBLE TO: Practice Manager

JOB SUMMARY: With a customer service orientation—register patients, answer the telephone,
prepare the office for the day, schedule patient appointments, collect payment at the time of
service, and post charges and payments. Employee will balance all transactions daily according
to Allergy Partners policy and procedure. Employee will schedule patient follow-up
appointments and facilitate referral requests and test scheduling.

 

EDUCATIONAL REQUIREMENTS:

  • High school diploma required.
  • CMA or RMA from accredited program required.

 

QUALIFICATIONS AND EXPERIENCE:

  • Minimum of two years of experience in a medical office or customer service position.
  • Proven success asking for payment, making change, and balancing a cash drawer.
  • Working knowledge of basic managed care terminology and practices.
  • Familiarity with scheduling and rearranging appointments effectively.
  • Comfortable using email, word processing and interacting with Internet applications.
  • Working knowledge of practice management and electronic health record software. GECentricity is a plus.
  • Proven experience handling challenging patients/customers and dealing with conflict in
    elevated/stressful situations.
  • Ability to perform multiple and diverse tasks simultaneously – with accuracy and
    efficiency.
  • Neat, professional appearance.
  • Strong written and verbal communication skills.
  • Bi-lingual is a plus, not required

Responsibilities include, but are not limited to, the following:

  • Answers the telephone professionally and pleasantly. Efficiently screens and directs
    calls and make appointments as necessary.
  • Screens visitors and responds to routine requests for information from patients and
    vendors.
  • Maintains office equipment and office supplies in the front office areas.
  • Ensures all faxes are cleared off the machine and are distributed throughout the day.
  • For those practices utilizing electronic fax capabilities, ensures that electronic files are
    routed appropriately.
  • Opens, date stamps, and delivers mail daily as assigned.
  • Assembles files and maintains integrity of patient charts. Runs reports and prepares
    patient encounters for the next day. Responds to medical records requests as
    appropriate.
  • Keeps the patient reception area neat and clean at all times throughout the day.
  • Schedules patient appointments: explains to patients which pieces of information they
    are to bring or complete prior to an appointment, provides a range of potential charges
    for the visit and the patient’s estimated financial obligation, provides patients several
    scheduling options, follows approved scheduling guidelines, prepares and send out all
    appropriate information to patients.
  • Greets patients as they arrive for scheduled appointments. Ensures registration forms
    and other patient paperwork is complete and up to date.
  • Verifies demographic and insurance information for new and established patients,
    according to protocol; indexes insurance and identification documentation into the
    practice management system as appropriate.
  • Check out patients and collect payment from patients at the time of their visit and
    provides patients with a receipt. Collection should be made on past due balances as
    well as current dates of service. Arranges for payment plans according to Allergy
    Partners policy.
  • Ensures proper posting of charges into the practice management system daily as
    assigned.
  • Balances daily over-the-counter transactions and reconciles encounters with payment
    transactions; prepares deposit slip and delivers “daily close” packet to the Manager or
    central Administration as appropriate.
  • “Closes” the office each day, according to protocol.
  • Determines uncollectible balances and refers such accounts to the Practice Manager.
  • Assists in other front office duties at the request of the Practice Manager.

 

Other:

  • Facilitates any physician requests throughout the day.
  • Maintains patient confidentiality; complies with HIPAA and compliance guidelines
    established by Allergy Partners.
  • Maintains detailed knowledge of practice management, electronic medical record, and
    other computer software as it relates to job functions.
  • Assists the clinical staff in contacting emergency services and participates in
    anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates
    proper patient flow.
  • Attends all regular staff meetings.
  • Performs all other tasks and projects assigned by the Practice Manager.

Email to apply: magohacki@allergypartners.com

Contact Details

Contact : Mellissa Gohacki, Practice Manager

Email : magohacki@allergypartners.com

Fax : 301-498-0916