Location: Indianapolis, IN

Job Description –

POSITION:  Patient Service Representative (East Side)

RESPONSIBLE TO: Practice Manager/Assistant Practice Manager/Lead PSR

 

JOB SUMMARY: With a customer service orientation—register patients, answer the telephone, and prepare the office for the day, schedule patient appointments, collection of payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling.

 

EDUCATIONAL REQUIREMENTS:

 High school diploma required.

 

QUALIFICATIONS AND EXPERIENCE:

  • Proven success asking for payment, making change, and balancing a cash drawer.
  • Familiarity with scheduling and rearranging appointments effectively.
  • Comfortable using email, word processing and interacting with Internet applications.
  • Working knowledge of E-Faxing and EMR software. GE Centricity is a plus.
  • Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations.
  • Ability to perform multiple and diverse tasks simultaneously – with accuracy and efficiency.
  • Neat, professional appearance.
  • Excellent attendance.
  • Strong written and verbal communication skills.
  • Multi-tasking a MUST.
  • Bi-lingual is a plus, not required

 

Responsibilities include, but are not limited to, the following:

 Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and make appointments as necessary.

 Screens visitors and responds to routine requests for information from patients and vendors.

 Maintain office equipment and office supplies in the front office areas (order supplies).

Assembles files and maintains integrity of patient charts. Runs reports and prepares patient encounters for the next day.

 Keeps the patient reception area neat and clean at all times throughout the day.

 Schedules patient appointments: explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patient’s estimated financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepares and send out all appropriate information to patients.

 Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date.

 

 Verifies demographic and insurance information for new and established patients, according to protocol; indexes insurance and identification documentation into the practice management system as appropriate.

 Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arrange for payment plans according to Allergy Partners policy.

 Ensure proper posting of charges into the practice management system daily as assigned.

 Balance daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers “daily close” packet to the Manager or central Administration as appropriate.

 “Closes” the office each day, according to protocol.

 Determines uncollectible balances and refers such accounts to the Practice Manager.

 Assists in other front office duties at the request of the Practice Manager.

 

Other

 Facilitate any physician requests throughout the day.

 Maintain patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners.

 Maintain detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions.

 Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow.

 Attend all regular staff meetings.

 Perform all other tasks and projects assigned by the Practice Manager.

 

Supervisory Responsibilities

This job has no supervisory responsibilities.

 

Typical Physical Demands

Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Position will involve periods of standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee will work under stressful conditions, and be exposed to bodily fluids on a regular basis.

Typical Working Condition

Work is performed in a reception area, and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people.

APPROVALS:

This position description is not intended as, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with this position.

Email to apply: ardunn@allergypartners.com

Contact Details

Contact : Angela Dunn

Email : ardunn@allergypartners.com

Phone : 3179248297