Location:  Cedar Rapids, Iowa 

Responsible to:  Practice Manager and Physician 

Job Overview 

Allergy Partners of Cedar Rapids is seeking a team-oriented member with a customer service orientation. You will register patients, answer the telephone, prepare, and maintain the office for the day, schedule patient appointments, collect payment at the time of service, post charges and payments and balance all transactions daily, schedule patient follow-up appointments, and facilitate referral requests and test scheduling.  Full time or part time, Monday through Thursday.

Educational Requirements: 

High school degree is required. 

Responsibilities include, but are not limited to, the following: 

  • Answers the telephone professionally and pleasantly, and efficiently screen and direct calls and make appointments, as necessary. 
  • Screens visitors and responds to routine requests for information. 
  • Ensures all faxes and voice mails are cleared and distributed throughout the day. 
  • Keeps the patient reception area neat, clean, and disinfected throughout the day. 
  • Schedules patient appointments:  explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patients financial obligation, provides patients several scheduling options, follows approved scheduling guidelines. 
  • Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date. 
  • Collects payment from patients at the time of their visit and provides them with a receipt. 
  • Requests payments in addition to the day’s services from patients with outstanding account balances and provides patients with a receipt. 
  • Posts daily charges and payments from each encounter form into the computer system. 
  • Checks out patients, enters charges and collects payments. Schedules follow-up appointments. 
  • Balances daily over-the-counter transactions and reconciles encounter forms. 
  • Posts charges. Balances entries at the end of day, and runs daily reports. 
  • Assists in other office duties at the request of the Office Manager or Physician, or as needed. 


  • Facilitates any physician requests throughout the day. 
  • Maintains patient confidentiality; complies with HIPPA and compliance guidelines established by the practice. 
  • Maintains detailed knowledge of practice management and other computer software as it relates to job functions. 
  • Attends all regular staff meetings. 
  • Performs all other tasks and projects assigned by the Manager. 

Supervisory Responsibilities 

This job has no supervisory responsibilities. 

Typical Physical Demands:
Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee may work under stressful conditions and be exposed to bodily fluids. 

Typical Working Condition:
Employee may have exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations, needle sticks and other conditions common to a clinic environment. 

More Info
Allergy Partners is the nation’s largest single‐specialty practice in allergy, asthma and immunology. Our network of 61 practice locations spans 20 states and encompasses over 132 total locations of service. We currently employ approximately 132 full‐ and part‐time allergists and immunologists, who are board‐certified or board‐eligible, and over 1105 practice employees. Allergy Partners is the leader in allergy and asthma care. We are committed to providing patients with the highest quality, evidence based, and cost-effective care possible.
• Personal Days Off • Paid Holidays • Health Insurance • Dental Insurance • Life Insurance/AD&D • Short / Long Term Disability • Flexible Spending Plans • Retirement Savings • Supplemental Insurance • Vision Insurance 

Email to apply:  kavalentine@allergypartners.com

Contact Details

Contact : Karen Valentine

Email : kavalentine@allergypartners.com

Fax : 319-366-6244

Phone : 319-366-6249

State : IA

City : Cedar Rapids

Job ID : 3887