Location:  Cedar Rapids, Iowa 

Responsible to: Practice Manager and Physician 

Job Overview
Allergy Partners is seeking a strong team member to cross-function as a Patient Service Representative and clinical medical assistant. Performs the functions and procedures as identified by the practice manager and provider. Assist in the delivery of professional medical care to the clinic population in accordance with Allergy Partners policies and procedures. documents assessment, care delivery, patient condition, reaction, and progress. Works as a liaison between providers and patients. Provides and reinforces patient and family teaching/counseling as requested by provider and conducts administrative duties that further patient care. Full time or part time, Monday through Thursday.

Educational Requirements
•High school diploma required.
•CMA/RMA from an accredited program or ABR-OE recommended 

  • LPN must be currently licensed in the state of Iowa.


Clinical Support responsibilities may include, but are not limited to, the following:.
•Provides assistance to physician when requested.
•Performs patient education when appropriate.
•Administers biologic injections as ordered by physician.
•Administers allergy injections to shot patients as set forth on physician approved schedule.
•Monitors patient’s medical status for possible adverse reaction following receipt of allergy injection.
•Maintains emergency equipment, including oxygen, crash cart, etc.
•Answers patient-related telephone calls and respond according to clinical protocol.
•Follows up to obtain referrals and insurance authorization as requested and needed.
•Completes appropriate documentation in patient’s electronic medical record.
•Collaborates with patients, colleagues and interdisciplinary team members to achieve desired outcomes. 

  • Maintains vial management, including but not limited to:
    • Ordering and checking in extract and documenting in EMR and the individual shot spreadsheets for the appropriate clinic in a timely manner
    • Approving or denying extract in Sure Shot according to billing requirements
    • Contacting patients when extract arrives.
    • Closely monitors extract expirations and updates shot spreadsheets as needed
    • Maintains a proper, safe, and clean work environment
    • Maintains patient privacy by assisting them to exam room if needed to give injections
    • Performs all other duties, tasks, and projects as assigned by the clinical coordinator, management, and physicians/mid-level providers 

Front Desk responsibilities include, but are not limited to, the following:
•Answers the telephone professionally and efficiently screens and directs calls and make appointments as necessary.
•Screens visitors and responds to routine requests for information from patients and vendors.
•Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately.
•Assembles files and maintains integrity of patient charts. Runs reports and prepares patient encounters for the next day.
•Schedules patient appointments, explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patient’s estimated financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepare and send out all appropriate information to patients.
•Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date.
•Verifies demographic and insurance information for new and established patients, according to protocol, indexes insurance and identification documentation into the practice management system as appropriate.
•Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy.
•Ensures proper posting of charges into the practice management system daily as assigned.
•Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers “daily close” packet to the Manager or central Administration as appropriate.
•“Closes” the office each day, according to protocol.
•Assists in other front office duties at the request of the Practice Manager. 

•Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.
•Maintains detailed knowledge of practice management and other computer software as it relates to job functions.
•Attends CPR, OSHA, HIPAA, and Compliance training programs as required.
•Attends all regular meetings.
•Performs all other tasks and projects assigned by the Practice Manager.
•Complies with regulations, policies and procedures in the clinical area, according to all applicable state and federal laws.
•Reports all incidents accordingly to supervisor, Practice Manager or Compliance Officer as appropriate. 

•Understanding of OSHA guidelines for ambulatory practices.
•Comfortable using email and interacting with Internet applications.
•Knowledge of electronic medical records, practice management, and word processing software. Experience with Centricity EMR a plus.
•Good communication skills and interaction with physicians.
•Neat, professional appearance. 

Supervisory Responsibilities – This job has no supervisory responsibilities. 

Typical Physical Demands:
Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee may work under stressful conditions and be exposed to bodily fluids. 

Typical Working Condition:
Employee may have exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations, needle sticks and other conditions common to a clinic environment. 

More Info
Allergy Partners is the nation’s largest single‐specialty practice in allergy, asthma and immunology. Our network of 61 practice locations spans 20 states and encompasses over 132 total locations of service. We currently employ approximately 132 full‐ and part‐time allergists and immunologists, who are board‐certified or board‐eligible, and over 1105 practice employees. Allergy Partners is the leader in allergy and asthma care. We are committed to providing patients with the highest quality, evidence based, and cost-effective care possible.
• Personal Days Off • Paid Holidays • Health Insurance • Dental Insurance • Life Insurance/AD&D • Short / Long Term Disability • Flexible Spending Plans • Retirement Savings • Supplemental Insurance • Vision Insurance 

Contact Details

Contact : Karen Valentine

Email : kavalentine@allergypartners.com

Fax : 319-366-6244

Phone : 319-366-6249

State : IA

City : Cedar Rapids

Job ID : 3886